Terms and Conditions

Services and Conditions of Use

As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as 'customer' in this agreement.

Rules For Online Conduct

By using the service, you agree that you will not attempt to undermine the integrity of this web site.

Ordering
By submitting the order, you are confirming that you are over the age of 18.
We reserve the right not to accept any order.
An introductory discount of £10 is available to customers on their first online order of a minimum of a case (6 bottles) of wine. This offer does not apply to wines on special offer or wine gifts or magnums.

Delivery

Our delivery service covers the entire mainland United Kingdom.
We will endeavour to deliver the goods within 3 working days during normal working hours on Monday to Friday. If however, this delivery period is not suitable, arrangements can be made for an alternative day or time at extra cost.
Independent carriers are used for all deliveries. They will attempt to deliver the goods twice, after which time arrangements must be made directly with them for a convenient delivery day at your expense. If the delivery has not been successful within 7 days, then the goods will be returned to our warehouse. In the event that we are given instruction to leave wines the risk of damage or loss passes to the purchaser on compliance with the specified instructions.

Prices

All our prices are inclusive of VAT.
Our minimum purchase is 6 standard bottles (4.5 litres)  of wines.

Returns

We will provide a full refund of any wines that are faulty. This does not affect your statutory rights.
Faulty bottles may be required to be returned to us and we will arrange this as necessary at your convenience.

Breakages

If any bottles are damaged or broken the carrier will normally not deliver the case and a replacement case will be despatched, at no additional cost, as soon as possible. We will keep you advised on the status of your order. If a breakage is found after delivery please contact us immediately. Please wherever possible retain the original packing.

Substitutions

There may be occasions when one of our wines is temporarily out of stock - we will offer you an alternative of equal value which you can accept or decline. It is possible that the vintage indicated on the web site is no longer available and if this happens we will offer you the vintage which we have in stock. You can accept or decline the replacement vintage or an equivalent value and quality alternative. In either eventuality we will keep you fully informed.

There are some products on the website which are not vintage specific. For these products you may receive mixed vintages if you have ordered more than one bottle.

Wineries occasionally change the name and/or labelling of certain wines without notification. Wherever possible we will supply you with the wines as shown on our website but this may not always be possible.

Cancellations and Complaints

Any order may be cancelled but any cancellation must take place within seven working days from date of delivery. Should you decide to cancel, all charges to you will be refunded as soon as the goods are returned in merchantable condition.
In the event of complaint, please contact the company on 0845 456 2365 Alternatively email customers@sawinesonline.co.uk giving as much detail of your complaint as possible. All complaints will be acknowledged within 2 working days and we will endeavour to resolve the matter as soon as possible. Each complaint will be treated as confidential and will be attended to by a senior manager or director.

Privacy Statement

Where you have been directed to our site from a third party’s website, we may pass your details back to the introducing firm. You agree that the information we or the third party holds about you can be held on computer and/or paper files. You agree that any information which you give us may be disclosed to these third parties for the purpose of contacting you from time to time by post, fax, e-mail or telephone to bring to your attention additional products or services the third party may be able to provide.

Trademarks

All trademarks appearing on the service are trademarks of their respective owners